Returns Policy

This Returns Policy applies to physical products purchased from The Aurora Lens — currently The Aurora Tarot Deck. It sits alongside our Terms & Conditions, which govern cancellations for booked sessions and readings; if anything here appears to conflict with those terms for a booked service, the Terms & Conditions take precedence for services and this policy takes precedence for physical goods.

1. Change of Mind (14-Day Cooling-Off Period)

As a UK-based online purchase, you have a legal right to cancel your order under the Consumer Contracts Regulations 2013:

• You can cancel for any reason within 14 days of receiving your order, without needing to give a reason.
• Once you’ve told us you want to cancel, you then have a further 14 days to return the item to us.
• To be eligible, the deck must be unused, unopened (seal intact), and in its original packaging and condition.
• You are responsible for the cost of return postage, unless the item is faulty or was sent to you in error.
• Once we’ve received and inspected the returned item, we will refund the original purchase price (excluding the original outbound shipping cost) to your original payment method within 14 days.

2. Faulty or Damaged Items

If your deck arrives damaged, faulty, or otherwise not as described, please contact us within 14 days of delivery at dawn@theauroralens.com with your order reference and photos of the item and packaging. We will arrange a replacement or a full refund, including reasonable return postage costs, at your choice.

3. How to Start a Return

Email dawn@theauroralens.com with your order reference (found in your confirmation email), whether you’d like a refund or replacement, and the reason for the return. We’ll confirm the return address and next steps by email.

We recommend using a tracked or signed-for postage service when returning items, as we cannot issue a refund for a return that doesn’t reach us.

4. Non-Returnable Items

• Opened or used decks cannot be returned for change of mind, for hygiene and product-integrity reasons — this does not affect your rights for faulty items under Section 2.
• Gift cards are non-refundable once purchased, but are valid for the period stated at the time of purchase.
• Booked sessions and readings are governed by the Cancellations & Refunds section of our Terms & Conditions, not this policy.

5. Wholesale Orders

Returns for wholesale orders of the Aurora Tarot Deck are governed by the individual wholesale agreement issued to the trade buyer, not this policy.

6. Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

7. Contact

Questions about a return can be sent to dawn@theauroralens.com.